We want every customer to know upfront what happens if plans change. This policy applies together with our Terms of Service and your individual contract.
Projects
- If you cancel before we have started work, the deposit is refunded in full.
- If you cancel during a project, you pay for the work completed up to the cancellation. Any payment exceeding that amount is refunded.
- Completed and delivered work is not refundable. If something does not match the agreed scope, we fix it free of charge.
Monthly plans
- Hosting & care can be cancelled at any time, effective at the end of the current billing month. Months already started are not refunded.
- Care plans can be cancelled at the end of the minimum term as described in the Terms of Service.
- If we cannot provide a paid service for reasons within our control, you receive a pro-rata credit or refund for that period.
Billing errors
Amounts charged in error are always refunded in full.
How refunds are paid
Refunds are made to the original payment method within 10 business days after confirmation. To request a cancellation or refund, email info@crepeandcode.com with your name and invoice number.